Shipping & Delivery

Shipping

Maisonette is a marketplace of 1000+ brands both large and small. When you place an order, every brand ships their product directly to you. If you place an order with multiple brands, you will receive shipping estimates based on each brand’s unique timeline. We recommend you check the estimated arrival dates of all your shipments in the checkout process or on the orders page in your account. Some brands are smaller than others and may have limited resources.

Enjoy free ground shipping on all orders! This includes international and freight shipping. No minimum necessary. Fees apply when selecting expedited shipping at checkout.

Holiday Shipping

Given our high demand during this time, ordering early is best. Please check estimated arrival time at checkout.

Thanksgiving
For delivery by Wednesday 11/27/24, we recommend placing all orders by the following dates:
Ground Shipping: Friday, 11/8/24
2 Day Delivery: Friday, 11/15/24
Next Day: Monday, 11/18/24

Hanukkah
For delivery by Wednesday 12/25/24, we recommend placing all orders by the following dates:
Ground Shipping: Sunday, 12/15/24
2 Day Delivery: Wednesday 12/18/24
Next Day Delivery: Thursday, 12/19/24
**For personalized gifts, please place orders by the following dates:
Ground Shipping: Saturday, 11/30/24
2 Day and Next Day Delivery: Friday 12/6/24 & Saturday 12/7/24

Christmas
For delivery by Tuesday 12/24/24, we recommend placing all orders by the following dates:
Ground Shipping:Sunday, 12/15/24
2 Day Delivery: Wednesday, 12/18/24
Next Day Delivery: Thursday, 12/19/24
**For personalized gifts, please place orders by the following dates:
2 Day and Next Day Delivery: Friday 12/6/24 & Saturday 12/7/24
**For personalized gifts, please place orders by the following dates:
Ground Shipping: Saturday, 11/30/24 2 Day and Next Day Delivery: Friday 12/6/24 & Saturday 12/7/24

New Year's Eve
For delivery by Monday 12/30/24, we recommend placing all orders by the following dates: Ground Shipping: Wednesday, 12/18/24 2 Day Delivery: Thursday, 12/19/24 Next Day Delivery: Monday, 12/23/24

For more information on holiday shipping, please visit:
https://www.maisonette.com/holiday-shipping

Taxes & Duties

Taxes

For US orders, Maisonette does not collect taxes in all states. Your purchase may be subject to sales and use tax. Depending on your state, you may be exempt from sales tax—some states require a tax return at the end of the year for purchases made online.

Duties

If you are buying a product from a country outside of the US, duties are included in the price of the item. If the total of your shipment is over $800, you may be subject to relevant import duties charged by your carrier.

Cancellations

Due to our marketplace model, we cannot guarantee any cancellations or changes once your order has been completed, but we are sometimes able to make changes to orders that have not yet been shipped. Orders that have already shipped cannot be changed or canceled. If your order has already been dispatched, our support team will be happy to set up a return for you. Please note that we will not be able to accept a return for any items marked as Final Sale. If you want to cancel or make changes to your order, please reach out to our support team at customercare@maisonette.com.

Freight service

Items meeting a specified weight/dimension criteria will ship via freight service—the carrier will contact you to schedule a delivery.