Maisonette Returns Guide

We’re a marketplace

Maisonette is a marketplace of 800+ brands. When you place an order, each brand ships directly from their warehouse, storefront, or boutique to your door. Because of this, each return must be shipped back separately in its own box and with its own shipping label so it arrives at the correct return location.

We Have a 30 Day Return Policy

At Maisonette, we want you to love what you purchase from our site, and if you don’t, we offer easy returns for eligible products within 30 days of the delivery date. A flat return fee of $9.95 per return shipment will be applied for all returns regardless of reason. You will receive an email once the return is completed.

To get started with a return, click here.

Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

Holiday Return Policy

Eligible items purchased between November 15 and December 15 may be returned by January 15 of the following year. Eligible items purchased after December 15 are subject to our standard 30-day return policy. A flat return fee of $9.95 per shipment will be applied for all returns, regardless of the reason.

Can I return my entire order in one package?

Are returns and exchanges free?: We offer easy returns and exchanges for eligible products within 30 days of the original delivery date for a full refund, less a $9.95 return fee per shipment. You will receive an email once the return is completed.To get started with a return, click here.

Non-returnable items include:
-Items marked as Final Sale
-Products purchased from Maisonette Outlet
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

How do I exchange an item?

When will I receive my refund?

Can I return an item that is marked as Final Sale?: “Final Sale” and other non-returnable items may not be returned or exchanged. Items are marked as “Final Sale” on the product description page, in your shopping cart, at the checkout screen, on your confirmation email, and also on your packing slip.

Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

My item is marked as Final Sale but it was not on sale. Why can’t I return it?

How do I return an item shipped via “Freight”, “Medium Parcel”, “Large Parcel”, or from a location outside of North America?: A 15% return shipping fee applies to eligible items originally shipped via freight, “large parcel”, “medium parcel”, or from a location outside of the United States and Canada. Final sale and other non-returnable items may not be returned or exchanged. The 15% return shipping fee will be automatically deducted from the refund amount.

Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

My item was damaged during shipping. How do I get a new one?: Oh, no! Although this is very rare, we cannot control how the shipping carriers handle your delivery. Not to worry, though! We’re here to take care of you. If your item arrived damaged or defective, we can help you with an exchange request by emailing us at [email protected]. When contacting us, please provide photos of your damaged item/items and the packaging your order shipped in so we can best assist you!

How do I return or exchange the gift I received?: We happily accept returns on eligible items within 30 days of the date that item arrived to you. To get started with a return for store credit, click here.

Gift recipients will receive a store credit for eligible returns. This store credit can be used to exchange a gift for any other item on our site.

Non-returnable items include:
-Items marked as Final Sale
-Items 30 days past the delivery date
-Gift cards
-Items sold “As Is” or in “Open Box” condition
-Items that have been worn, washed, assembled, or otherwise fully unpackaged
-Items that do not include their attached original tag
-Items with damaged packaging (excludes damages from shipping) or items missing original packaging
-Personalized, monogrammed or customized items
-Swimwear that has been used or worn or is missing the sanitary liner and/or tags

Do I receive a refund on my original shipping fee?

Can I return personalized, monogrammed, customized or other similar items?

How much will I be charged for returns?